I am technologically very behind the times. I need all the help I can get!

Learning how to use mail merge will save me an incredible amount of time. I can’t believe it took me so long to figure out how to use it when now it seems so easy!

Was anything specific that I could adjust to be more helpful?

Nicole, your superpowers appear to be patience and listening. I would love to have 20 years instant tech knowledge, but learning how to chip away at issues is both more useful and rewarding. I think you’re doing everything exactly right. Your approach is fun, light, collaborative, and working with you is always a pleasure. 

Thank you!